JMRD Client Service Commitment

  1. Our relationship with clients starts with an analysis of their particular needs and concerns and develops into a plan to achieve their long-term financial goals.
  2. Within each client’s particular risk profile, an investment portfolio is structured to achieve the desired objective without undue risk.
  3. Maximizing returns, preserving capital and minimizing tax are key objectives of a financial plan for any client. Strategies such as income splitting, leveraging, trust accounts and tools such as insurance and RESPs are considered and utilized to benefit all clients.
  4. In addition to monthly statements, all clients will receive a regular summary of their portfolio. The information is presented in an easy to read format, including performance of the accounts against relevant benchmarks.
  5. Each client’s account is monitored on an ongoing basis to take advantage of opportunities created by changing circumstances. Investment plans and directions are reviewed at least annually and recommendations are made when appropriate.
  6. We make ourselves accessible to clients. All telephone calls and e-mails are acted upon immediately or are returned within 24 hours. All clients have a primary and secondary contact on the team.
  7. We believe our best client is the one who is fully informed. As a result, we have a strong commitment to client communication through regular correspondence and resources. We maintain a collection of some of the best resources and material on personal finance and investment-related topics, available for loan to all clients. Our clients also receive a weekly Market Observer, via e-mail, to keep them informed of the state of the markets every week.
  8. We are committed to improving our knowledge and credentials to exceed current industry standards. We will continue to take courses and achieve designations in order to increase our value to our clients.
  9. We are committed to a strong presence in the community. This practice will continue through selected organizations and volunteer initiatives.
  10. Honesty, Integrity and Ability, providing peace of mind for wealthy families through a proven platform of comprehensive planning, customized solutions and exceptional service.

This is our promise to you.